What to expect

In this role as PR & Communications Specialist at Ozow, you will be responsible for creating compelling, on-brand content across multiple channels and formats to engage our audiences and support marketing initiatives. You will also be responsible for growing and expanding Ozow's brand throughout the media and across organic platforms of brand awareness. Your creative and tactical focus ensures all public-facing outlets share a consistent voice, tone, and commitment to quality contribution. You will report to the Head of Marketing and you will work cross-functionally and collaborate across teams and departments.Responsibilities

• Defining, developing, and overseeing end-to-end execution of PR strategy and programmes to drive awareness for Ozow. Working cross-functionally to plan and execute PR campaigns.
• Managing complex, fast-moving, and unexpected communications challenges with high judgment and professionalism.
• Developing and strengthening relationships with key media contacts.
• Ensuring factually accurate representation of an expanding portfolio of Ozow products and services in the technology press.
• Managing sensitive reputational issues with internal stakeholders and member of the media.
• Protecting sensitive competitive, technical, business confidential information.
• Regularly interacting with senior leadership to influence strategy and negotiate decisions in relation to service issues, announcements, and messaging.
• Develop clear, persuasive, and on-brand copy for a variety of channels including websites, emails, digital ads, video scripts, sales collateral, and more
• Collaborate with designers, developers, and stakeholders to deliver brilliant content that meets project objectives
• Ensure all messaging aligns with brand tone, voice, and style guidelines
• Research product and industry topics to gain deep understanding and craft authoritative content
• Adapt writing style for different formats and audiences across B2B and B2C
• Incorporate SEO best practices and keyword research into content strategy
  

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This position reports to the Senior Marketing Manager of Mr D.

Purpose of the role:

The Senior Marketing Associate will assist in overseeing all external brand initiatives. This position will play a critical role in acquiring new customers, establishing and reinforcing brand awareness, driving effective share of voice and shaping the company's external image while fostering customer engagement and loyalty.Your responsibilities will include:

Brand Strategy:

• Execute on comprehensive brand strategies to build and strengthen the organization's brand identity.
• Manage brand positioning, messaging, and guidelines to ensure consistency across all communication channels in an on demand environment
• Monitor industry trends and competitors to adapt brand strategies as needed.
  
  

Loyalty Program Management:

• Design and oversee customer loyalty programs communication to drive customer retention, engagement, and lifetime value.
• Analyze program data and customer feedback to optimize loyalty initiatives.
• Collaborate with cross-functional teams to integrate loyalty programs into marketing and sales efforts.
  
  

Marketing and Promotion:

• Create and implement marketing campaigns and promotional activities to enhance brand awareness and customer loyalty within budget and in full.
• Develop creative and compelling content that resonates with target audiences.
• Collaborate with marketing teams to ensure brand consistency in all promotional materials.
  
  

Customer Engagement:

• Foster strong customer relationships through personalized communication and engagement strategies.
• Analyze customer feedback and insights to continuously improve the customer experience.
• Develop strategies to increase customer advocacy and referrals.
• Understanding of CRM and working with the relevant stakeholders
  
  

Analytics and Reporting:

• Monitor and report on key performance indicators (KPIs) related to brand awareness and loyalty program effectiveness.
• Utilize data-driven insights to make informed decisions and refine strategies.

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The position reports to the Senior Brand Manager.

Your responsibilities will include:

• Social strategy: Implement a social media content strategy that supports Takealot.com's Marketing objectives in collaboration with the Senior Brand Manager and Performance Marketing team.
• Content creation & curation: Planning and publishing of monthly social media content calendar using Hootsuite across key channels (Facebook, X, Instagram, TikTok, Youtube & LinkedIn currently); Writing engaging copy for use on relevant social media platforms; Creating content in different formats for relevant social media platforms - with design support from Studio & agency partners where needed.
• Reporting: Supporting on social analytics and campaign/channel reporting, aligned with Marketing goals and reporting back to the team to inform social strategic direction; Building reporting frameworks to evaluate return on investment on the various platforms
• Conversocial: Liaising with Customer Services to ensure Social Customer Service (CS) SLA levels and brand tone are achieved consistently through regular dipstick sessions; communicating all marketing activity to CS to prepare them for high volumes. Liaising with the Conversocial tech team to set up campaigns auto-tag & archive rules.
• Community management: Engaging (proactively & reactively) with customers through the use of social media (natively & via management tools Conversocial, Brand Watch & Meltwater); resolving escalated customer service issues and/or create positive PR and brand building opportunities, including some out-of-hours work to support CS team; Managing and monitoring social media for customer comments both positive and negative and feedback to the relevant teams
• Internal social media engagement; collaborate with Takealot Internal Brand Manager to drive internal culture initiatives amongst Takealot Employees aligned with the Takealot Employer Brand This includes competitions, giveaways, product launches, etc.
• Innovation: Staying constantly abreast of all technical and content developments and advances in the world of social media to bring fresh ideas and innovative developments to our social strategy; Working with the marketing team to look at ways social media can work within wider campaigns.
• Ad hoc support for all Marketing team members in coordination of daily duties (including Production Coordination support for trafficking workflow).
• Daily monitoring & trafficking of all inbound Marketing enquiries from Zendesk, Conversocial & external Marketing email address, escalating to relevant team members and responding directly where possible
• Administering all Marketing-led competitions and prize-draws (including winner selection, prize fulfilment and CPA compliance documentation).

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This position reports to the Chief Marketing Officer.

Your responsibilities will include:

• Develop Partnership Strategy: Collaborate with the marketing team to develop a comprehensive partnership strategy aligned with the marketing and business objectives.
• Identify and Evaluate Partnership Opportunities: Research and identify potential partnership opportunities. Evaluate partnerships based on strategic fit, audience alignment, and potential impact
• Negotiate Partnership Agreements: Lead negotiations with potential partners to establish mutually beneficial partnership agreements, campaign agreements and T&Cs. Define partnership terms, including goals, objectives, deliverables, and commercials.
• Manage Partnership Relationships: Cultivate strong relationships with strategic partners. Serve as the main point of contact for partners, ensuring effective communication and collaboration throughout the partnership and campaign lifecycle.
• Collaborate on Marketing Campaigns: Work closely with marketing teams to integrate partnership initiatives into marketing campaigns and partner campaigns. Develop briefs for creative and compelling marketing campaigns that leverage partner and internal assets and resources to drive partner campaign objectives.
• Execute Partnership Campaigns: Manage the briefs and execution of partnership campaigns from concept to completion. Coordinate with internal and external stakeholders to ensure seamless execution and timely delivery of campaign deliverables.
• Track, analyse and report on performance: Define KPIs and metrics to measure the effectiveness of partnership campaigns. Track performance metrics, analyse internal data, spend, return on campaign metrics, and generate insights to optimise partnership strategies and drive continuous improvement.
• Manage Partnership Budget: Develop and manage the partnership marketing budget, ensuring efficient allocation of resources and adherence to budget, co-funding marketing budget and marketing income
• Provide leadership and mentorship to the Partnership team, fostering a high-performance culture and supporting the professional growth and development of the team.
• Operational and Management reporting weekly and monthly
• Keep marketing team informed about industry trends, emerging technologies, and best practices in Partnership Marketing, and make recommendations for adapting strategies to maintain a competitive edge.
  

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This role reports to the Head of Performance & Projects

Your responsibilities will include:

• Develop and implement a social media paid content strategy that supports takealot.com’s Marketing objectives (with external counsel/workshop from brand strategy partners where required). Integrating Paid and Organic, with Paid strategic & implementation support from our Head of Performance Marketing and external agency.
• Run, Optimise, and Manage Takealot’s performance channels with a core focus across Paid Social, and reporting on a daily, weekly, and monthly basis to the internal and external stakeholders.
• Liaise with other departments to direct the marketing priorities that enable business success across paid social & other paid media channels.
• Build and maintain relationships with our commercial partners at an account manager level and advise on best practices across performance and organic media channels.
• Develop & execute Paid Social Media strategies for key business categories
• Work closely with the Social Media Manager to align organic & paid strategies and campaigns across social media.
• Work closely with the Social Media Manager to build channel-specific content plans that engage and excite followers across all social media channels
• Execute all commercial paid campaigns as booked by the Advertising or Retail Marketing teams
• Technical implementation of campaign strategies (campaign setup, bidding strategy executions, and feedback loop), and A/B test across all performance marketing channels.
• Run, Optimize and Manage our campaign sets across various channels(Google, Facebook, TikTok etc) and platforms (web + app)
• Develop, scale, and continuously refine and optimize our campaign strategy for the future, ensuring our full-funnel marketing strategy complements each performance channel.
• Plot out the category-specific growth across digital channels, identifying strategic growth audiences and building a high-quality category-specific media plan.

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About the job

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team:

This role sits within the Executive Support Team which is responsible for supporting the Executive Leadership Team at Luno. This is a role you will be able to make your own with the opportunity to develop a strategic partnership with the global leaders you’ll be supporting as well as getting involved with their projects and teams.

The role in a nutshell:

In this newly created role based in South Africa, we’re looking for an Executive Assistant to provide support to our Chief Financial Officer and Chief Executive Officer.

Your mission will be:

• Acting as the information hub for the CFO and CEO, utilising your strong judgement to handle requests in order of priority and managing this information flow via email, Slack and face-to-face when in the office.
• Act as an effective barometer for incoming issues to determine levels of urgency and the appropriate course of action in collaboration with the wider Executive Support team.
• You will be integral to the successful running of their teams, using your strong organisational and project management skills. This will be achieved by supporting their daily operations, including:
• Providing meeting support by handling their dynamic and ever evolving schedules and giving them time back in their day. This will be through organising internal and external meetings across different time zones, coordinating candidate interviews, resolving calendar conflicts before they arise, and compiling the required prepwork, agendas and follow-ups on delegated actions.
• Proactively remind your leaders about upcoming meetings, tasks and deadlines.
• With previous skills honed using Google Workspace products, assist with preparing, formatting and editing internal documents, building presentations and reports.
• At Luno we love to have fun while working so your experience coordinating events will come in handy for team building as well as regional socials; effectively partnering with cross-functional teams and managing deadline pressures while providing proactive updates.
• Compiling expense claims and credit card reconciliations.
• Coordinating travel arrangements including detailed itineraries, booking international flights, accommodation, visas where required, and general logistics to ensure the Executive Team member has a successful trip abroad.
  

‍

About the job

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team:

This role sits within the Executive Support Team which is responsible for supporting the Executive Leadership Team at Luno. This is a role you will be able to make your own with the opportunity to develop a strategic partnership with the global leaders you’ll be supporting as well as getting involved with their projects and teams.

The role in a nutshell:

In this newly created role based in South Africa, we’re looking for an Executive Assistant to provide support to our Chief Financial Officer and Chief Executive Officer.

Your mission will be:

• Acting as the information hub for the CFO and CEO, utilising your strong judgement to handle requests in order of priority and managing this information flow via email, Slack and face-to-face when in the office.
• Act as an effective barometer for incoming issues to determine levels of urgency and the appropriate course of action in collaboration with the wider Executive Support team.
• You will be integral to the successful running of their teams, using your strong organisational and project management skills. This will be achieved by supporting their daily operations, including:
• Providing meeting support by handling their dynamic and ever evolving schedules and giving them time back in their day. This will be through organising internal and external meetings across different time zones, coordinating candidate interviews, resolving calendar conflicts before they arise, and compiling the required prepwork, agendas and follow-ups on delegated actions.
• Proactively remind your leaders about upcoming meetings, tasks and deadlines.
• With previous skills honed using Google Workspace products, assist with preparing, formatting and editing internal documents, building presentations and reports.
• At Luno we love to have fun while working so your experience coordinating events will come in handy for team building as well as regional socials; effectively partnering with cross-functional teams and managing deadline pressures while providing proactive updates.
• Compiling expense claims and credit card reconciliations.
• Coordinating travel arrangements including detailed itineraries, booking international flights, accommodation, visas where required, and general logistics to ensure the Executive Team member has a successful trip abroad.
  

‍

About the job

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team:

This role sits within the Executive Support Team which is responsible for supporting the Executive Leadership Team at Luno. This is a role you will be able to make your own with the opportunity to develop a strategic partnership with the global leaders you’ll be supporting as well as getting involved with their projects and teams.

The role in a nutshell:

In this newly created role based in South Africa, we’re looking for an Executive Assistant to provide support to our Chief Financial Officer and Chief Executive Officer.

Your mission will be:

• Acting as the information hub for the CFO and CEO, utilising your strong judgement to handle requests in order of priority and managing this information flow via email, Slack and face-to-face when in the office.
• Act as an effective barometer for incoming issues to determine levels of urgency and the appropriate course of action in collaboration with the wider Executive Support team.
• You will be integral to the successful running of their teams, using your strong organisational and project management skills. This will be achieved by supporting their daily operations, including:
• Providing meeting support by handling their dynamic and ever evolving schedules and giving them time back in their day. This will be through organising internal and external meetings across different time zones, coordinating candidate interviews, resolving calendar conflicts before they arise, and compiling the required prepwork, agendas and follow-ups on delegated actions.
• Proactively remind your leaders about upcoming meetings, tasks and deadlines.
• With previous skills honed using Google Workspace products, assist with preparing, formatting and editing internal documents, building presentations and reports.
• At Luno we love to have fun while working so your experience coordinating events will come in handy for team building as well as regional socials; effectively partnering with cross-functional teams and managing deadline pressures while providing proactive updates.
• Compiling expense claims and credit card reconciliations.
• Coordinating travel arrangements including detailed itineraries, booking international flights, accommodation, visas where required, and general logistics to ensure the Executive Team member has a successful trip abroad.
  

‍

What to expect

As a HR/People Operations Specialist, you will be supporting our People Team by acting as the first point of contact for HR-related queries from employees and external partners. You are the right fit for the role if you are hungry to grow in People Operations. The HR/People Operations Specialist will ensure that all of our practices run as efficiently as possible and scale to ensure we are able to provide the best employee experience for Ozow. Ultimately, you will be responsible for providing our new joiners with a great onboarding experience to kick start their journey at Ozow.As an ideal candidate you do not let important details slip through the cracks or derail a project. You are able to produce significant output with minimal waisted effort. You demonstrate tenacity and willingness to go the distance to get something done. You are passionate about technology and using software tools to build an industry leading People Team. You will serve as a subject matter expert and point of contact in several of the people operations focus areas. You will also be cross trained in the overall work activities of people operations and be flexible to support other activities as needed.

What to expect

As a HR/People Operations Specialist, you will be supporting our People Team by acting as the first point of contact for HR-related queries from employees and external partners. You are the right fit for the role if you are hungry to grow in People Operations. The HR/People Operations Specialist will ensure that all of our practices run as efficiently as possible and scale to ensure we are able to provide the best employee experience for Ozow. Ultimately, you will be responsible for providing our new joiners with a great onboarding experience to kick start their journey at Ozow.As an ideal candidate you do not let important details slip through the cracks or derail a project. You are able to produce significant output with minimal waisted effort. You demonstrate tenacity and willingness to go the distance to get something done. You are passionate about technology and using software tools to build an industry leading People Team. You will serve as a subject matter expert and point of contact in several of the people operations focus areas. You will also be cross trained in the overall work activities of people operations and be flexible to support other activities as needed.

What to expect

As a HR/People Operations Specialist, you will be supporting our People Team by acting as the first point of contact for HR-related queries from employees and external partners. You are the right fit for the role if you are hungry to grow in People Operations. The HR/People Operations Specialist will ensure that all of our practices run as efficiently as possible and scale to ensure we are able to provide the best employee experience for Ozow. Ultimately, you will be responsible for providing our new joiners with a great onboarding experience to kick start their journey at Ozow.As an ideal candidate you do not let important details slip through the cracks or derail a project. You are able to produce significant output with minimal waisted effort. You demonstrate tenacity and willingness to go the distance to get something done. You are passionate about technology and using software tools to build an industry leading People Team. You will serve as a subject matter expert and point of contact in several of the people operations focus areas. You will also be cross trained in the overall work activities of people operations and be flexible to support other activities as needed.

The role in a nutshell:

As we accelerate on our mission to put crypto in everyone’s hands, your role is to extrapolate insights from the data that we collect on our customers and their experience with our products and services. This in turn, allows us to drive better decisions and inform our business strategy. Your role will involve designing, building, and maintaining our BI solutions, ensuring data accuracy, facilitating self-service and delivering compelling stories through dashboarding.Your mission will be:

• Work closely with the relevant business stakeholders to understand their data needs
• Determine the data needed to address the business needs while ensuring it is of the highest quality, reliable and trusted
• Interpret trends, patterns in data and provide the business with actionable insights
• Collaborate with analytical data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Implement best practices across Luno’s’ data landscape relating to data analysis, business intelligence and data governance principles.
• Work with the team to ensure that our BI platform is designed to help us scale
• Design metrics to help access how the business in performing day to day
• Build visually compelling dashboards that communicate insights to stakeholder (often non technical) to allow data informed decision making

‍

The role in a nutshell:

As we accelerate on our mission to put crypto in everyone’s hands, your role is to extrapolate insights from the data that we collect on our customers and their experience with our products and services. This in turn, allows us to drive better decisions and inform our business strategy. Your role will involve designing, building, and maintaining our BI solutions, ensuring data accuracy, facilitating self-service and delivering compelling stories through dashboarding.Your mission will be:

• Work closely with the relevant business stakeholders to understand their data needs
• Determine the data needed to address the business needs while ensuring it is of the highest quality, reliable and trusted
• Interpret trends, patterns in data and provide the business with actionable insights
• Collaborate with analytical data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Implement best practices across Luno’s’ data landscape relating to data analysis, business intelligence and data governance principles.
• Work with the team to ensure that our BI platform is designed to help us scale
• Design metrics to help access how the business in performing day to day
• Build visually compelling dashboards that communicate insights to stakeholder (often non technical) to allow data informed decision making

‍

The role in a nutshell:

As we accelerate on our mission to put crypto in everyone’s hands, your role is to extrapolate insights from the data that we collect on our customers and their experience with our products and services. This in turn, allows us to drive better decisions and inform our business strategy. Your role will involve designing, building, and maintaining our BI solutions, ensuring data accuracy, facilitating self-service and delivering compelling stories through dashboarding.Your mission will be:

• Work closely with the relevant business stakeholders to understand their data needs
• Determine the data needed to address the business needs while ensuring it is of the highest quality, reliable and trusted
• Interpret trends, patterns in data and provide the business with actionable insights
• Collaborate with analytical data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Implement best practices across Luno’s’ data landscape relating to data analysis, business intelligence and data governance principles.
• Work with the team to ensure that our BI platform is designed to help us scale
• Design metrics to help access how the business in performing day to day
• Build visually compelling dashboards that communicate insights to stakeholder (often non technical) to allow data informed decision making

‍

About The Role

The Product Marketing team is looking for a Product Marketing Manager (PMM) to define, test and evolve the Product Story, Messaging, and USPs across Yoco’s multi-product ecosystem. You will generate customer insights that inform Yoco’s product strategy, collaborate on go-to-market strategies for our suite of products, and create and execute campaigns to drive product growth.A highly cross-functional role at Yoco, partnering closely with Product and Engineering, Sales, Design, Performance Marketing, Communications and more! Different from many other Product Marketing roles, you work across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch.

What You Will Be Doing

Strategy: ‍

• Help to define and build remarkable products for small businesses across South Africa and MEA [more to come soon], informed by user research, market insights, and product understanding.some text
  • Develop and execute strategic quarterly marketing plans for sustained product growth.
  • Lead joint marketing efforts for our growing suite of in-person and online products within Yoco.
  • Evolve and define positioning for new and existing products within our portfolio.
  • Work with Product Managers, Engineers, Creatives, Data Scientists, Marketing Analysts, and other team leads to identify impactful product opportunities and prioritize efforts.
  • Developing Positioning & Messaging Frameworks that drive the demand and usage of the product.
• Partner with Product and Performance Marketing teams to track the right metrics and execute campaigns that drive awareness, adoption and retention on an ongoing basis.some text
  • Leverage an iterative approach that blends qualitative and quantitative data, partnering Product, Engineering, Research, Sales, Customer Success, and Creative teams to take our products to the next level.
  • Including targeting, segmentation, product positioning, value propositions, essential messaging, and marketing channels.
  • Reporting on the performance of marketing campaigns, gaining insight and assessing against goals. Managing Advertising agencies and advertising campaigns accordingly.
• Accountable for test and learn campaigns during Alpha and Beta, with support from cross-functional marketing teams.some text
  • Lead test and learn campaigns to better understand product fit in the market, informing business as usual marketing efforts to drive growth.
  • Work closely with a range of cross-functional teams - Product Managers, Sales, Design, PR, Research, Customer Success and Creative - to develop go-to-market strategy and drive launches for our products.
    

Creative:‍

• You are a storyteller with excellent communication skills (verbal and written), and deep empathy for our users, who is able to adapt how you communicate to best reach and engage your audience—from developer to CFO.
• Create clear and appealing USPs to acquire new customers for Yoco, delivered across relevant channels and platforms throughout the acquisition funnel, including:some text
  • Facebook and Instagram
  • Twitter
  • TikTok
  • Programmatic, GDN and PPC
  • CRM (email, SMS)
  • eCommerce (website, app)
• Use company and industry data to inspire creative concepts and collaborate with various teams (Data, Product, etc)
• Oversight of how different elements comprise cross-channel experiences.
• Use data and insights to inform both creative work and design systems
• Work in conjunction with functional leads to:
• to optimise creative throughout the funnel, helping to meet evolving business objectives around CPA, payback period and more.
• formulate and run Test & Learn campaigns
• Work with Customer Insights and Product Marketing to help develop product narrative and positioning, and launch products successfully with Brand and Creative teams.
  
  

People:

• Collaboration with the Copy, Design and Art Direction Leads to enable the creative team in generating ideas, developing concepts and creating campaigns based on the performance (digital acquisition, eCommerce and CRM) plan.
• Collaborate with the Brand Leads and inspire creative and teams to push the brand forward with fresh, evolving, creative ideas, specifically regarding the evolution of the Brand and Product story.
  
  

Enablement:

• Briefing in core USPs and Product Portfolio Narrative for across the various marketing teams and overseeing Product Story, across all touch points.
• Build good working relationships with functional leads and teams, through shared product understanding, translating the Product Portfolio into creative briefs, and ensuring the creative teams have a deep understanding of the function each Product serves and the Portfolio as a whole. Comment
• Play a proactive role in influencing the Brand and Product story, with the intent of building a scalable creative approach.
• Holding and running brainstorms, and driving conversations with the team and clients will help strengthen the USP and drive a successful narrative and angle for each campaign.
  

‍

About The Role

The Product Marketing team is looking for a Product Marketing Manager (PMM) to define, test and evolve the Product Story, Messaging, and USPs across Yoco’s multi-product ecosystem. You will generate customer insights that inform Yoco’s product strategy, collaborate on go-to-market strategies for our suite of products, and create and execute campaigns to drive product growth.A highly cross-functional role at Yoco, partnering closely with Product and Engineering, Sales, Design, Performance Marketing, Communications and more! Different from many other Product Marketing roles, you work across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch.

What You Will Be Doing

Strategy: ‍

• Help to define and build remarkable products for small businesses across South Africa and MEA [more to come soon], informed by user research, market insights, and product understanding.some text
  • Develop and execute strategic quarterly marketing plans for sustained product growth.
  • Lead joint marketing efforts for our growing suite of in-person and online products within Yoco.
  • Evolve and define positioning for new and existing products within our portfolio.
  • Work with Product Managers, Engineers, Creatives, Data Scientists, Marketing Analysts, and other team leads to identify impactful product opportunities and prioritize efforts.
  • Developing Positioning & Messaging Frameworks that drive the demand and usage of the product.
• Partner with Product and Performance Marketing teams to track the right metrics and execute campaigns that drive awareness, adoption and retention on an ongoing basis.some text
  • Leverage an iterative approach that blends qualitative and quantitative data, partnering Product, Engineering, Research, Sales, Customer Success, and Creative teams to take our products to the next level.
  • Including targeting, segmentation, product positioning, value propositions, essential messaging, and marketing channels.
  • Reporting on the performance of marketing campaigns, gaining insight and assessing against goals. Managing Advertising agencies and advertising campaigns accordingly.
• Accountable for test and learn campaigns during Alpha and Beta, with support from cross-functional marketing teams.some text
  • Lead test and learn campaigns to better understand product fit in the market, informing business as usual marketing efforts to drive growth.
  • Work closely with a range of cross-functional teams - Product Managers, Sales, Design, PR, Research, Customer Success and Creative - to develop go-to-market strategy and drive launches for our products.
    

Creative:‍

• You are a storyteller with excellent communication skills (verbal and written), and deep empathy for our users, who is able to adapt how you communicate to best reach and engage your audience—from developer to CFO.
• Create clear and appealing USPs to acquire new customers for Yoco, delivered across relevant channels and platforms throughout the acquisition funnel, including:some text
  • Facebook and Instagram
  • Twitter
  • TikTok
  • Programmatic, GDN and PPC
  • CRM (email, SMS)
  • eCommerce (website, app)
• Use company and industry data to inspire creative concepts and collaborate with various teams (Data, Product, etc)
• Oversight of how different elements comprise cross-channel experiences.
• Use data and insights to inform both creative work and design systems
• Work in conjunction with functional leads to:
• to optimise creative throughout the funnel, helping to meet evolving business objectives around CPA, payback period and more.
• formulate and run Test & Learn campaigns
• Work with Customer Insights and Product Marketing to help develop product narrative and positioning, and launch products successfully with Brand and Creative teams.
  
  

People:

• Collaboration with the Copy, Design and Art Direction Leads to enable the creative team in generating ideas, developing concepts and creating campaigns based on the performance (digital acquisition, eCommerce and CRM) plan.
• Collaborate with the Brand Leads and inspire creative and teams to push the brand forward with fresh, evolving, creative ideas, specifically regarding the evolution of the Brand and Product story.
  
  

Enablement:

• Briefing in core USPs and Product Portfolio Narrative for across the various marketing teams and overseeing Product Story, across all touch points.
• Build good working relationships with functional leads and teams, through shared product understanding, translating the Product Portfolio into creative briefs, and ensuring the creative teams have a deep understanding of the function each Product serves and the Portfolio as a whole. Comment
• Play a proactive role in influencing the Brand and Product story, with the intent of building a scalable creative approach.
• Holding and running brainstorms, and driving conversations with the team and clients will help strengthen the USP and drive a successful narrative and angle for each campaign.
  

‍

About The Role

The Product Marketing team is looking for a Product Marketing Manager (PMM) to define, test and evolve the Product Story, Messaging, and USPs across Yoco’s multi-product ecosystem. You will generate customer insights that inform Yoco’s product strategy, collaborate on go-to-market strategies for our suite of products, and create and execute campaigns to drive product growth.A highly cross-functional role at Yoco, partnering closely with Product and Engineering, Sales, Design, Performance Marketing, Communications and more! Different from many other Product Marketing roles, you work across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch.

What You Will Be Doing

Strategy: ‍

• Help to define and build remarkable products for small businesses across South Africa and MEA [more to come soon], informed by user research, market insights, and product understanding.some text
  • Develop and execute strategic quarterly marketing plans for sustained product growth.
  • Lead joint marketing efforts for our growing suite of in-person and online products within Yoco.
  • Evolve and define positioning for new and existing products within our portfolio.
  • Work with Product Managers, Engineers, Creatives, Data Scientists, Marketing Analysts, and other team leads to identify impactful product opportunities and prioritize efforts.
  • Developing Positioning & Messaging Frameworks that drive the demand and usage of the product.
• Partner with Product and Performance Marketing teams to track the right metrics and execute campaigns that drive awareness, adoption and retention on an ongoing basis.some text
  • Leverage an iterative approach that blends qualitative and quantitative data, partnering Product, Engineering, Research, Sales, Customer Success, and Creative teams to take our products to the next level.
  • Including targeting, segmentation, product positioning, value propositions, essential messaging, and marketing channels.
  • Reporting on the performance of marketing campaigns, gaining insight and assessing against goals. Managing Advertising agencies and advertising campaigns accordingly.
• Accountable for test and learn campaigns during Alpha and Beta, with support from cross-functional marketing teams.some text
  • Lead test and learn campaigns to better understand product fit in the market, informing business as usual marketing efforts to drive growth.
  • Work closely with a range of cross-functional teams - Product Managers, Sales, Design, PR, Research, Customer Success and Creative - to develop go-to-market strategy and drive launches for our products.
    

Creative:‍

• You are a storyteller with excellent communication skills (verbal and written), and deep empathy for our users, who is able to adapt how you communicate to best reach and engage your audience—from developer to CFO.
• Create clear and appealing USPs to acquire new customers for Yoco, delivered across relevant channels and platforms throughout the acquisition funnel, including:some text
  • Facebook and Instagram
  • Twitter
  • TikTok
  • Programmatic, GDN and PPC
  • CRM (email, SMS)
  • eCommerce (website, app)
• Use company and industry data to inspire creative concepts and collaborate with various teams (Data, Product, etc)
• Oversight of how different elements comprise cross-channel experiences.
• Use data and insights to inform both creative work and design systems
• Work in conjunction with functional leads to:
• to optimise creative throughout the funnel, helping to meet evolving business objectives around CPA, payback period and more.
• formulate and run Test & Learn campaigns
• Work with Customer Insights and Product Marketing to help develop product narrative and positioning, and launch products successfully with Brand and Creative teams.
  
  

People:

• Collaboration with the Copy, Design and Art Direction Leads to enable the creative team in generating ideas, developing concepts and creating campaigns based on the performance (digital acquisition, eCommerce and CRM) plan.
• Collaborate with the Brand Leads and inspire creative and teams to push the brand forward with fresh, evolving, creative ideas, specifically regarding the evolution of the Brand and Product story.
  
  

Enablement:

• Briefing in core USPs and Product Portfolio Narrative for across the various marketing teams and overseeing Product Story, across all touch points.
• Build good working relationships with functional leads and teams, through shared product understanding, translating the Product Portfolio into creative briefs, and ensuring the creative teams have a deep understanding of the function each Product serves and the Portfolio as a whole. Comment
• Play a proactive role in influencing the Brand and Product story, with the intent of building a scalable creative approach.
• Holding and running brainstorms, and driving conversations with the team and clients will help strengthen the USP and drive a successful narrative and angle for each campaign.
  

‍

Duties And Responsibilities (Include But Is Not Limited To)

To respond to all customers timeously and professionally

• To retain all churned and potential churned customers
• All responses to be professional and in line with quality assurance standards
• Provide assistance and resolve customer queries within SLA resolution time frames
• Create a ticket on the Zendesk if further action is required
  
  

Action all requests on behalf of the customer on all relevant systems

• Pay attention to big ticket items
• Verify the customer details
• Ask all security questions where required
• Accurately actioning customer requests on the system by accessing the customer's profile
• Obtain and correctly capture all customer and recipient information
• Ensure security measures are in place for new contacts/recipients on all orders
• Verify/recap details again before completing customer requests
• Notations are left after every interaction or action made on the customers' profile
• Disposition/outcomes are completed on all channels of communication
  
  

Ensure communication etiquette is adhered to in accordance with quality assurance standards

• First contact resolution is completed. Strive for no repeat/unnecessary customer follow ups
• Empower customers by promoting and explaining self-help channels for future requests/services
• Communication cadence rules on escalated/follow up queries with customers are followed/adhered to
  
  

Promote new and additional products to customers on all corridors

• Promote new products/services to customers
• Inform customers of additional products/services that may benefit them
• Upsell products/services when possible
• Maximise sales opportunities through outbound calling
  
  

Uphold Company Brand

• Provide professional customer service at all times
• Give information based on the training received
• Maintain customer confidentiality
• Maintain knowledge of all company products
• Provide support to other departments
  
  

Manage own professional and self-development

• Attend monthly performance meeting with Contact Centre Supervisor
• Attend all required training courses for new products

‍

Duties And Responsibilities (Include But Is Not Limited To)

To respond to all customers timeously and professionally

• To retain all churned and potential churned customers
• All responses to be professional and in line with quality assurance standards
• Provide assistance and resolve customer queries within SLA resolution time frames
• Create a ticket on the Zendesk if further action is required
  
  

Action all requests on behalf of the customer on all relevant systems

• Pay attention to big ticket items
• Verify the customer details
• Ask all security questions where required
• Accurately actioning customer requests on the system by accessing the customer's profile
• Obtain and correctly capture all customer and recipient information
• Ensure security measures are in place for new contacts/recipients on all orders
• Verify/recap details again before completing customer requests
• Notations are left after every interaction or action made on the customers' profile
• Disposition/outcomes are completed on all channels of communication
  
  

Ensure communication etiquette is adhered to in accordance with quality assurance standards

• First contact resolution is completed. Strive for no repeat/unnecessary customer follow ups
• Empower customers by promoting and explaining self-help channels for future requests/services
• Communication cadence rules on escalated/follow up queries with customers are followed/adhered to
  
  

Promote new and additional products to customers on all corridors

• Promote new products/services to customers
• Inform customers of additional products/services that may benefit them
• Upsell products/services when possible
• Maximise sales opportunities through outbound calling
  
  

Uphold Company Brand

• Provide professional customer service at all times
• Give information based on the training received
• Maintain customer confidentiality
• Maintain knowledge of all company products
• Provide support to other departments
  
  

Manage own professional and self-development

• Attend monthly performance meeting with Contact Centre Supervisor
• Attend all required training courses for new products

‍

Duties And Responsibilities (Include But Is Not Limited To)

To respond to all customers timeously and professionally

• To retain all churned and potential churned customers
• All responses to be professional and in line with quality assurance standards
• Provide assistance and resolve customer queries within SLA resolution time frames
• Create a ticket on the Zendesk if further action is required
  
  

Action all requests on behalf of the customer on all relevant systems

• Pay attention to big ticket items
• Verify the customer details
• Ask all security questions where required
• Accurately actioning customer requests on the system by accessing the customer's profile
• Obtain and correctly capture all customer and recipient information
• Ensure security measures are in place for new contacts/recipients on all orders
• Verify/recap details again before completing customer requests
• Notations are left after every interaction or action made on the customers' profile
• Disposition/outcomes are completed on all channels of communication
  
  

Ensure communication etiquette is adhered to in accordance with quality assurance standards

• First contact resolution is completed. Strive for no repeat/unnecessary customer follow ups
• Empower customers by promoting and explaining self-help channels for future requests/services
• Communication cadence rules on escalated/follow up queries with customers are followed/adhered to
  
  

Promote new and additional products to customers on all corridors

• Promote new products/services to customers
• Inform customers of additional products/services that may benefit them
• Upsell products/services when possible
• Maximise sales opportunities through outbound calling
  
  

Uphold Company Brand

• Provide professional customer service at all times
• Give information based on the training received
• Maintain customer confidentiality
• Maintain knowledge of all company products
• Provide support to other departments
  
  

Manage own professional and self-development

• Attend monthly performance meeting with Contact Centre Supervisor
• Attend all required training courses for new products

‍

Ever spotted those cheerful yellow card machines around town? Yep, that's iKhokha, on a mission to revolutionize how small businesses embrace digital payments.Join our journey by becoming a Field Sales Specialist, contributing to our digital empowerment narrative in unique ways. If you thrive in a lively sales atmosphere, bring that go-getter spirit, and enjoy a good challenge, this role is tailor-made for you.So, what will you do?

You will be responsible for growing the iKhokha customer base and be accountable for hitting steep sales targets in Johannesburg South.

We need H U N T E R S who will actively source and find new sales opportunities, build a sales pipeline and most importantly, close deals. If you enjoy a fast paced environment and love a challenge, then keep reading on...In addition to the above, you will:

• Prospect and canvass for new customers in targeted areas and targeted industries
• Post-sale call and follow ups, logging all activity and demos with clients
• Promotional or new product upsell/cross sell/service calls
• Research new sales leads, plan country trips and execute plans to acquire new customers
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business
• Sign-up merchants and assist them with FICA documentation required
• Complimentary follow up visits
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns
• Uphold company standards and values at all times when representing the brand
• Monitor competition in the marketplace and share any relevant insights
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management.
• Maintain professional and technical knowledge through ongoing self and shared learning.

‍

Ever spotted those cheerful yellow card machines around town? Yep, that's iKhokha, on a mission to revolutionize how small businesses embrace digital payments.Join our journey by becoming a Field Sales Specialist, contributing to our digital empowerment narrative in unique ways. If you thrive in a lively sales atmosphere, bring that go-getter spirit, and enjoy a good challenge, this role is tailor-made for you.So, what will you do?

You will be responsible for growing the iKhokha customer base and be accountable for hitting steep sales targets in Johannesburg South.

We need H U N T E R S who will actively source and find new sales opportunities, build a sales pipeline and most importantly, close deals. If you enjoy a fast paced environment and love a challenge, then keep reading on...In addition to the above, you will:

• Prospect and canvass for new customers in targeted areas and targeted industries
• Post-sale call and follow ups, logging all activity and demos with clients
• Promotional or new product upsell/cross sell/service calls
• Research new sales leads, plan country trips and execute plans to acquire new customers
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business
• Sign-up merchants and assist them with FICA documentation required
• Complimentary follow up visits
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns
• Uphold company standards and values at all times when representing the brand
• Monitor competition in the marketplace and share any relevant insights
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management.
• Maintain professional and technical knowledge through ongoing self and shared learning.

‍

Ever spotted those cheerful yellow card machines around town? Yep, that's iKhokha, on a mission to revolutionize how small businesses embrace digital payments.Join our journey by becoming a Field Sales Specialist, contributing to our digital empowerment narrative in unique ways. If you thrive in a lively sales atmosphere, bring that go-getter spirit, and enjoy a good challenge, this role is tailor-made for you.So, what will you do?

You will be responsible for growing the iKhokha customer base and be accountable for hitting steep sales targets in Johannesburg South.

We need H U N T E R S who will actively source and find new sales opportunities, build a sales pipeline and most importantly, close deals. If you enjoy a fast paced environment and love a challenge, then keep reading on...In addition to the above, you will:

• Prospect and canvass for new customers in targeted areas and targeted industries
• Post-sale call and follow ups, logging all activity and demos with clients
• Promotional or new product upsell/cross sell/service calls
• Research new sales leads, plan country trips and execute plans to acquire new customers
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business
• Sign-up merchants and assist them with FICA documentation required
• Complimentary follow up visits
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns
• Uphold company standards and values at all times when representing the brand
• Monitor competition in the marketplace and share any relevant insights
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management.
• Maintain professional and technical knowledge through ongoing self and shared learning.

‍

What to expect

In this role, you will be responsible for delivering exceptional customer service at every interaction with our Ozow customers and merchants. In this role you will be the first point of contact in dealing with customers queries, questions and concerns and leaving them with a positive overall experience.You will need to ensure that we provide, accurate information in order to resolve any tickets that are assigned to you using our ticketing system, in an efficient and effective manner. This will include ensuring that we address our customers in a manner that is in line with our brand identity and guidelines.Customer centricity is not something that we can teach you, it needs to be something you strive for and enjoy delivering every single day. If you are the type that will go above and beyond expectations in order to delight your customers, then this role is for you.Ozow is a fast paced environment and your ability to work effectively within Teams or on your own, will be tested in order to make a mark and leave an impact on the Rocketship.

What to expect

In this role, you will be responsible for delivering exceptional customer service at every interaction with our Ozow customers and merchants. In this role you will be the first point of contact in dealing with customers queries, questions and concerns and leaving them with a positive overall experience.You will need to ensure that we provide, accurate information in order to resolve any tickets that are assigned to you using our ticketing system, in an efficient and effective manner. This will include ensuring that we address our customers in a manner that is in line with our brand identity and guidelines.Customer centricity is not something that we can teach you, it needs to be something you strive for and enjoy delivering every single day. If you are the type that will go above and beyond expectations in order to delight your customers, then this role is for you.Ozow is a fast paced environment and your ability to work effectively within Teams or on your own, will be tested in order to make a mark and leave an impact on the Rocketship.

What to expect

In this role, you will be responsible for delivering exceptional customer service at every interaction with our Ozow customers and merchants. In this role you will be the first point of contact in dealing with customers queries, questions and concerns and leaving them with a positive overall experience.You will need to ensure that we provide, accurate information in order to resolve any tickets that are assigned to you using our ticketing system, in an efficient and effective manner. This will include ensuring that we address our customers in a manner that is in line with our brand identity and guidelines.Customer centricity is not something that we can teach you, it needs to be something you strive for and enjoy delivering every single day. If you are the type that will go above and beyond expectations in order to delight your customers, then this role is for you.Ozow is a fast paced environment and your ability to work effectively within Teams or on your own, will be tested in order to make a mark and leave an impact on the Rocketship.

This position reports to Partner Point of Sale & Integration Manager

Your responsibilities will include:

• Serve as the main point of contact for all Partner Point of Sale (PoS) requests
• Be the interface between external partners and the Mr D product and engineering teams
• Coordinate partner Point of Sale integration projects
• Proactively identify, manage, troubleshoot, and resolve integration issues
• Drive continuous improvement across the point of sales integration process
• Perform integration performance audits and report back to the business on findings
• Identify and propose business process and/or system enhancements
• Document and keep up to date all partner Point of Sale and menu API integration processes
• Lead conversations with Partners around failure rates and improvements
• Monitor and proactively manage PoS Dashboards for tracking and managing of all POS integration metrics
  

‍

This position reports to Partner Point of Sale & Integration Manager

Your responsibilities will include:

• Serve as the main point of contact for all Partner Point of Sale (PoS) requests
• Be the interface between external partners and the Mr D product and engineering teams
• Coordinate partner Point of Sale integration projects
• Proactively identify, manage, troubleshoot, and resolve integration issues
• Drive continuous improvement across the point of sales integration process
• Perform integration performance audits and report back to the business on findings
• Identify and propose business process and/or system enhancements
• Document and keep up to date all partner Point of Sale and menu API integration processes
• Lead conversations with Partners around failure rates and improvements
• Monitor and proactively manage PoS Dashboards for tracking and managing of all POS integration metrics
  

‍

This position reports to Partner Point of Sale & Integration Manager

Your responsibilities will include:

• Serve as the main point of contact for all Partner Point of Sale (PoS) requests
• Be the interface between external partners and the Mr D product and engineering teams
• Coordinate partner Point of Sale integration projects
• Proactively identify, manage, troubleshoot, and resolve integration issues
• Drive continuous improvement across the point of sales integration process
• Perform integration performance audits and report back to the business on findings
• Identify and propose business process and/or system enhancements
• Document and keep up to date all partner Point of Sale and menu API integration processes
• Lead conversations with Partners around failure rates and improvements
• Monitor and proactively manage PoS Dashboards for tracking and managing of all POS integration metrics
  

‍

About The Role

We are seeking driven, energetic and results driven Field Sales Executives to fuel our sales success across a diverse range of industries. You will be on-the-road meeting with prospective merchants and helping solve their business problems through Yoco’s products. The ideal candidate is a customer focused problem solver with exceptional communication skills, high levels of collaboration and proven sales experience.What You Will Be Doing

• Work alongside the SDR team to Identify potential customers and prospects through research and networking.
• Establish and cultivate relationships with key decision-makers across various industries.
• Expertly assess customer needs and propose customised solutions through a consultative sales approach.
• Drive successful sales negotiations and consistently exceed targets and quotas.
• Conduct product demonstrations and presentations to potential customers.
• Maintain accurate and up-to-date sales records and reports.
• Collaborate with other sales team members to achieve team goals.

‍

About The Role

We are seeking driven, energetic and results driven Field Sales Executives to fuel our sales success across a diverse range of industries. You will be on-the-road meeting with prospective merchants and helping solve their business problems through Yoco’s products. The ideal candidate is a customer focused problem solver with exceptional communication skills, high levels of collaboration and proven sales experience.What You Will Be Doing

• Work alongside the SDR team to Identify potential customers and prospects through research and networking.
• Establish and cultivate relationships with key decision-makers across various industries.
• Expertly assess customer needs and propose customised solutions through a consultative sales approach.
• Drive successful sales negotiations and consistently exceed targets and quotas.
• Conduct product demonstrations and presentations to potential customers.
• Maintain accurate and up-to-date sales records and reports.
• Collaborate with other sales team members to achieve team goals.

‍

About The Role

We are seeking driven, energetic and results driven Field Sales Executives to fuel our sales success across a diverse range of industries. You will be on-the-road meeting with prospective merchants and helping solve their business problems through Yoco’s products. The ideal candidate is a customer focused problem solver with exceptional communication skills, high levels of collaboration and proven sales experience.What You Will Be Doing

• Work alongside the SDR team to Identify potential customers and prospects through research and networking.
• Establish and cultivate relationships with key decision-makers across various industries.
• Expertly assess customer needs and propose customised solutions through a consultative sales approach.
• Drive successful sales negotiations and consistently exceed targets and quotas.
• Conduct product demonstrations and presentations to potential customers.
• Maintain accurate and up-to-date sales records and reports.
• Collaborate with other sales team members to achieve team goals.

‍